Contact information

LumaNYC | Corporate Contact Information & Legal Disclosure

1. STATUTORY IDENTIFICATION

  • Trade Name: LumaNYC

  • Administrative Headquarters: 1007 N Orange St. 4th Floor, Suite #5594, Wilmington, DE 19801, United States.

  • Official Correspondence: support@lumanyc.shop

2. GLOBAL OPERATIONS DISCLOSURE

LumaNYC operates as a modern, digitally native beauty brand with a focus on global innovation. While our administrative and legal headquarters are located in Delaware, USA, our logistics network utilized specialized international fulfillment centers. This allows us to deliver factory-direct hair-care technology and elixirs to our worldwide clientele with optimized efficiency and pricing.

3. CUSTOMER SUPPORT PROTOCOLS

For all inquiries regarding order status, technical assistance, or warranty claims, please contact our dedicated support team at support@lumanyc.shop. To ensure a priority response, please include your Full Name and Order Number in the subject line. Please allow 24–48 business hours for a formal response.

IMPORTANT: MANDATORY ACKNOWLEDGEMENT & BINDING AGREEMENT

PLEASE READ CAREFULLY: By accessing this website and/or finalizing a transaction with LumaNYC, you hereby represent, warrant, and certify that you have read, understood, and unequivocally agreed to be legally bound by all terms, conditions, and policies stated herein.

  1. FINALITY OF AGREEMENT: Your successful checkout constitutes a legally binding digital signature. This confirms your acceptance of our Hygiene & Safety (No-Return) Policy and our International Logistics Timelines.

  2. WAIVER OF CLAIM: You expressly acknowledge that a "failure to read" these policies does not constitute valid grounds for a refund, return, or credit card dispute. You hereby waive any right to claim "Item Not as Described" regarding shipping durations or hygiene-related return denials that are explicitly outlined in our documentation.

  3. MEDICAL CONSENT: You confirm that you have read the medical disclaimers regarding EMS technology and assume full personal liability for the application and use of our electronic devices.

  4. DISPUTE RESOLUTION: You agree to contact support@lumanyc.shop to resolve any grievances prior to initiating a chargeback. Unauthorized or fraudulent chargebacks will be contested using your IP address and this signed agreement as evidence of a valid contract.

IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, YOU ARE LEGALLY INSTRUCTED TO DISCONTINUE USE OF THIS SITE AND REFRAIN FROM PLACING AN ORDER.